An insurance company can choose your repair shop.
The choice is yours, and yours alone. While there are networks of
preferred providers for collision repair, and direct repair
options presented to policyholders when they make a claim, the
insured's right to choose will always be upheld.
Carl Brown's Auto Body, Inc. works with virtually every
insurance carrier and has managed to maintain an unsurpassed
reputation for quality service and integrity with our customers
and insurance companies over the years.
If the insurance company's estimate is lower than the shop of
my choice, I must pay the difference.
According to state law, your insurance carrier must negotiate in
good faith with your choice of shop to arrive at an agreed price
for repairs. It is the goal of the professional collision repairer
to be an advocate for his or her customer by working with an
insurer to document and identify physical damage. Because of our
exemplary relationship with area insurers, and our commitment to
our customers, will never charge an amount higher than that
paid by an insurance company for the repair of damage attributable
to a specific claim.
Once an insurance company issues a check you are responsible
for any additional charges.
Any estimate is just that- an estimate. An appraiser can only
report that damage which is visible. When additional damage
becomes evident as the repair progresses, a claim can be reopened
and supplemental payment to the original estimate will be made for
the other damage found.
You will be forced to use the repair shop with the lowest bid.
The repair facility which writes the lowest estimate is not
necessarily the best place to have your car repaired. In fact,
obtaining repairs from the low bidder is usually not in the best
interest of the customer. When one considers the safety issues
involved in collision repair, and the considerable investment one
has in his or hers vehicle, the value of quality repairs becomes
A modern, well equipped collision repair center represents an
enormous investment in equipment, training, and people. As is
often the case with goods and service, one gets what one pays for.
Remember, the choice of shops is entirely up to you.
Once my car's frame is bent, it will never be right.
The collision repair industry has come a long way with regard to
structural repairs. Years ago, a car with a bent frame was often
considered a total loss due to the lack of equipment and training
in these types of repairs. And unfortunately, some vehicles with
bent structural members were returned to their owners without the
necessary corrections made. These cars wore out tires prematurely,
tracked erratically, or were otherwise unsafe.
Today, however ,the science of repairing collision damage has come
a long way. Contemporary vehicles are held to much tighter
tolerances than the ball park standards of the full frame vehicles
of the 60s and 70s. For example, each measurement of the average
Toyota will vary in dimensions as little as 3 millimeters from car
These new build standards demand new repair technology and skills
in collision repair. Today, there is repair equipment with the
ability to perform more accurately, and to closer tolerances than
those of the original manufacturers.
Once a car has been in an accident, it will never be the same.
A collision brings about many changes to an auto. It is the role
of the collision repair technician to restore the safety,
function, and appearance of your vehicle to its pre-accident
condition. Using the latest in repair technology and original
parts, your vehicle is structurally rebuilt to its factory
dimensions and tolerances. Then it is refinished using the finest
urethane paints which, in many cases, will actually surpass the
original finish in so far as corrosion protection and gloss
retention. We guarantee it.
My car will never be worth what it was prior to the accident.
Value retention and safety should be of primary concern to a
collision repair customer. An inexpensive or otherwise poor repair
will cause additional loss to a car owner in terms of ,
safety, and return at trade-in. Substandard repairs which often go
unnoticed by consumers, can lead to premature failures of the
repair, inconvenience, and/or liability.
Individual with leased vehicles should also be careful in
selecting body shops. Substandard repairs, which often occur
without their knowledge can result in end-of-lease charge backs.
Once my car has been repaired the paint will never match.
Our factory trained color technicians can match any color
perfectly. We guarantee it.